General Policies

Customer Satisfaction 
If you are not satisfied with your house cleaning, call within 24 hours & we will be glad to re-clean the problem area(s) at no cost. If you limit your service to less time than we estimate, you waive your right to have anything re-cleaned. Refunds are not available.


Cancellation Policy
48-Hour or more cancellation notice is preferred. If the cleaning team cannot gain access, is sent away the scheduled day of service, or your appointment is canceled in less than 48 hours, you will 
be charged fifty percent of the cleaning or $70.00, whichever is more. Monday appointments must be canceled or rescheduled by the end of business day Thursday or the preceding 48-hour fees will apply. 


Skipping Appointments
If you need to skip your recurring appointment for any reason without rescheduling, $10 will be added to your next clean. 


Rescheduling Appointments
If you would like to reschedule a recurring appointment, your recurring visits will not automatically reset. Your original schedule will resume. Sometimes your personal schedule may change, & we will gladly work with you to find an ideal appointment.


Supplies and Equipment
We will only substitute Bruce, Bona, or vinegar/water floor cleansers. We will not use other products or equipment provided by customers. We cannot be held responsible for damage caused by or to customer-provided products or equipment. Please do not spray bleach cleansers in areas we will be cleaning prior to our visit. Our employees want to make you happy, please don’t put them in an awkward position by requesting the use of alternative products or equipment. 


Bunk Beds
We will no longer change linens on top bunk beds. 


Dishes
We will not 
clean sinks full of dishes. Dishes will be moved to clean the sink, if possible, and replaced. 

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Gift Certificate Terms & Conditions

Redemption

Naturally Clean Gift Certificate ("Gift Certificates") may only be redeemed toward cleaning services offer by Naturally Clean. If a cleaning service exceeds the redeemer’s Gift Certificate balance, the remaining amount must be paid with another payment method. No fees apply to Gift Certificates.

 

Gift Certificate must be used in one visit. When purchasing gift certificates, you will not receive a gift certificate in your mailbox. You will receive a normal receipt for your order via email & an electronic gift certificate. All Gift Certificates are subject to availability.

 

Limitations

Gift Certificates are not refundable, cannot be reloaded, resold, transferred for value, or redeemed for cash. Gift Certificates cannot be used to purchase other gift cards.

 

Risk of Loss

The risk of loss & title for Gift Certificate pass to the purchaser upon our electronic transmission -email- of the Gift Certificate to the purchaser or designated recipient, or our delivery to the carrier, whichever is applicable. We are not responsible if any Gift Certificate is lost, stolen, destroyed, or used without your permission.

 

General Terms

The general Naturally Clean Conditions of Use apply. Gift Certificates are issued by Naturally Clean located in Charlotte, North Carolina. We reserve the right to change these terms & conditions from time to time at our discretion. All general terms & conditions are applicable to the extent permitted by law.

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